Attitude or Qualifications?

10:15am - 10:45am, MAIN STAGE View Programme
Attend CHS Birmingham so you can meet us in person and find out more about us and how we can help you.

Nicola Underhill is General Manager of the Hilton Birmingham Metropole – the UK’s largest Conference & Events Hotel outside of London.

Nicola has vast experience in the industry, having joined from her position as General Manager of Hilton St George’s Park Hotel, home of England Football. Earlier this year, her team were able to showcase their first-class service and facilities to the world when the hotel served as the England Men’s Senior football team’s basecamp throughout UEFA Euro 2020.

Nicola and her team spent many months preparing to host the national squad during their most successful campaign in recent history. From enhanced security and stringent Covid measures that incorporated the Hilton CleanStay hygiene commitment, through to catering for the strict dietary needs of the players, the St George’s Park team worked in tandem with the England support staff to ensure they went above and beyond in providing the VIPs with everything they required during the high-pressured and intense tournament.

Nicola’s appointment to the Hilton Birmingham Metropole marks a historical moment in the 45-year history of the venue, as she joins the team as the first female General Manager. Previous to Hilton St George’s Park, Nicola spent time at Hilton Garden Inn Birmingham and Macdonald Hotels and Resorts’ Craxton Wood property, where she was a finalist in the 2011 Women in Business Awards. More recently, Nicola was included in the Women to Watch in Hospitality, Travel & Leisure Index 2019, which aims to highlight talent in the industry while also inspiring women to pursue a career in the sector and reach senior roles. During the same year Nicola was selected to become the new leader of the EMEA Board of Future Generations Project, as well as assuming the internal joint role of Leader of the 2019 Director of Operations Development Programme for Hilton UK&I.

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